Outlook 2000 Overview & Mail Basics

Objective:
Learn the functionality of the Outlook application with a focus on the basic features of Outlook 2000 mail.

Prerequisite Skills:
Comfortable with the Windows environment.

Course Description:
Are you new to Microsoft Outlook? Do you want to learn about the basic components of the application, as well as how to read, send, reply to, delete, and file e-mail messages?

Attend this course if you want to:

• Become comfortable with the Outlook screen and the different components of Outlook.
• Send e-mail messages in Outlook.
• Format the text of a message.
• Spell check your messages.
• Save a message as a draft so you can complete it later.
• Read incoming messages.
• Reply to messages you receive.
• Forward messages to other people.
• Attach a separate file to an e-mail message.
• File messages into folders.
• Print a message.
• Delete a message you no longer need.
• Exit Outlook.

Class Length: 90 minutes

Delivery Options:

• On-site instructor-led (contact us for details)

• Virtual classroom - dedicated (up to ten people from the same organization) - contact us for details

• Virtual classroom - one on one (register for a 1-on-1 Application Support session)

Outlook 2000 Calendaring Basics

Objective:
Learn to schedule appointments, meetings, and events into your Outlook calendar.

Prerequisite Skills:
Comfortable with the basics of Outlook 2000.
(Suggested Course: Outlook 2000 Overview & Mail Basics)

Course Description:
Do you want to learn how Outlook can help you manage your meetings and appointments? Do you want to schedule meetings with your co-workers and ensure you pick a time during which they are available? Do you want an easy way to track whether invitees are planning to attend a meeting you scheduled?

Attend this course if you want to:

• Understand the different calendar views.
• Schedule appointments and events on your calendar.
• Create repeating entries on your calendar.
• Add details to a calendar entry.
• Invite others to a meeting.
• Find available free time for those you want to meet with.
• Accept or decline meeting invitations you receive.
• Track attendee responses for meetings you schedule.
• Reschedule a meeting.
• Add or remove attendees for a meeting you scheduled.
• Cancel a meeting.
• Modify or delete calendar entries and meetings.
• Open someone else's calendar to check their schedule.
• Print your calendar.

Class Length: 90 minutes

Delivery Options:

• On-site instructor-led (contact us for details)

• Virtual classroom - dedicated (up to ten people from the same organization) - contact us for details

• Virtual classroom - one on one (register for a 1-on-1 Application Support session)

Outlook 2000 Mail Advanced

Objective:
Learn to enhance your use of Outlook 2000 by using advanced messaging features.

Prerequisite Skills:
Comfortable with the basics of Outlook 2000.
(Suggested Course: Outlook 2000 Overview & Mail Basics)

Course Description:
Are you always typing the same information at the close of each of your mail messages? Are you spending too much time addressing messages to groups of people? Do you want a quick way to inform people when you are out of the office and unable to respond to e-mail messages?

Attend this course if you want to:

• Add a signature to the end of your e-mail messages.
• Create and use personal distribution lists.
• Share personal distribution lists that you create.
• Use public distribution lists.
• Add people to your Outlook Contacts list.
• Send a message to someone in your Contacts list.
• Use the Out of Office Assistant to notify people when you are not available to respond to messages.
• Create rules to automatically perform certain actions on messages that meet specified criteria.
• Mark a message as having high or low priority.
• Flag a message to provide additional instructions or requests to the recipient.
• Use voting buttons to solicit responses from recipients.
• Track messages to know when the recipient receives and/or reads the message.
• Search for specific messages within your mailbox.
• Recall a message you sent.
• Apply stationery to a message.
• Archive mail messages.

Class Length: 90 minutes

Delivery Options:

• On-site instructor-led (contact us for details)

• Virtual classroom - dedicated (up to ten people from the same organization) - contact us for details

• Virtual classroom - one on one (register for a 1-on-1 Application Support session)

Outlook 2000 Tips & Shortcuts

Objective:
Learn time-saving tips as well as methods in which the Outlook components can be integrated for optimum use.

Prerequisite Skills:

• Comfortable with Outlook 2000 mail.
  (Suggested Course: Outlook 2000 Overview & Mail Basics)

• Comfortable with the Outlook 2000 calendar.
  (Suggested Course: Outlook 2000 Calendaring Basics)

Course Description:
Are you using the most efficient methods for accomplishing tasks in Outlook? Could you save time by customizing your Outlook components?

Attend this course if you want to:

• Create recurring tasks in your Task list.
• Mark tasks complete.
• Find a contact quickly from any Outlook component.
• Mark a message as unread so you remember to return to it later.
• Integrate Outlook components.
• Post messages in a public or personal folder.
• Delete an item immediately (without sending it to the Deleted Items folder).
• Open Outlook components in separate windows.
• View Web pages without leaving Outlook.
• Categorize Outlook items into meaningful groups.
• Find messages from a specific sender or related to a specific conversation.
• Organize or color-code messages in your Inbox.
• Customize the Outlook Today page.
• Customize the Outlook Bar.
• Customize Outlook views to better meet your needs.
• Save time with keyboard shortcuts.

Class Length: 90 minutes

Delivery Options:

• On-site instructor-led (contact us for details)

• Virtual classroom - dedicated (up to ten people from the same organization) - contact us for details

• Virtual classroom - one on one (register for a 1-on-1 Application Support session)

Outlook 2000 Managing Multiple Calendars & Mailboxes

Objective:
Learn to effectively manage more than one Outlook 2000 calendar, work with mail folders and Outlook components other than your own, and delegate access to your Outlook calendar and folders to another user.

Prerequisite Skills:

• Comfortable with Outlook 2000 mail.
  (Suggested Course: Outlook 2000 Overview & Mail Basics)

• Comfortable with the Outlook 2000 calendar.
  (Suggested Course: Outlook 2000 Calendaring Basics)

Course Description:
Have you been asked to help schedule and respond to meeting requests on someone else's behalf? Do you want to give someone else permission to create and modify calendar entries, mail messages, and other Outlook items for you? Do you want to share your contact list or specific mail folder with members of your team? Outlook offers a variety of options for providing others with access to your calendar and other Outlook folders and for viewing the items other users have given you access to.

Attend this course if you want to:

• Understand the benefits and capabilities of working with multiple Outlook calendars and other components.
• Allow others users to view your calendar.
• Assign delegates to your calendar.
• View someone else's calendar.
• Schedule a meeting on someone's behalf.
• Track meeting request responses.
• Reschedule or cancel a meeting.
• Send a mail message to meeting attendees.
• Understand the difference between delegates and permissions.
• Assign other users permission to your Outlook folders and components.
• Add someone else's mailbox to your folder list.
• Send mail messages on someone's behalf.
• Manage and print conference room calendars.

Class Length: 90 minutes

Delivery Options:

• On-site instructor-led (contact us for details)

• Virtual classroom - dedicated (up to ten people from the same organization) - contact us for details

• Virtual classroom - one on one (register for a 1-on-1 Application Support session)